If you are dissatisfied with your order for any reason you may return your product to us for an even exchange.  The original shipping and handling charges are not refundable.  No further shipping charges will be incurred when shipping your exchanged products back to you.  Please mail your package in a prepaid, insured, traceable method to the address below. KALONA BAKERY, 707 12th ST, KALONA, IA 52247